Training Information and Policies

 

  • To foster a successful learning experience for everyone, participants agree to the following in order to receive course credit:

    -Join session prior to official start time (TIP: Join at least 10 minutes early to ensure technology is working correctly)

    -Remain in session for full duration and actively participate in all course activities

    -Complete the course evaluation

    -Participate on a laptop or desktop computer. (Smartphones and tablets limit interactivity necessary for earning a certificate.)

  • To receive a refund, cancellations must occur at least 48 hours before the start time of the registered event. To cancel, click on the “Change/Cancel Registration” button at the bottom of your confirmation email.

    Please allow 5-10 days for a refund to appear on your payment method.

  • After registering for an online course, a confirmation email will be sent to the address you entered in your registration. Please ensure the address was entered correctly before finalizing your purchase. Check your spam folder if the confirmation email was not received.

    If you are purchasing your ticket for another attendee, make sure to enter their name and email address in the “Your Information” section.

  • Discounts are available for groups of three or more individuals. Please contact training@shapirotherapy.com for more information. Indicate the training and date in your inquiry.

  • Attendees who fulfill all “Attendance and Participation” requirements above, will be eligible for a course certificate. Certificates will be emailed approximately 48 hours after each course.

    If you do not receive this email or need a replacement certificate, please contact training@shapirotherapy.com

  • Individual courses with continuing education have been approved by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. See individual course listings for more information.

    States that accept ASWB ACE approved continuing education.

    There is no extra charge or additional steps for attendees who wish to receive continuing education contact hours. All certificates include this information.

    Partial credit is not awarded to attendees who are not present for full course duration.

  • Attendees must log in using a desktop computer or laptop. Smartphones and tablets limit interactivity necessary to earn a certificate.

    See Zoom System Requirements for more detailed information about computer, browser, and internet connection requirements.

    If you are new to Zoom, or unfamiliar with it, please download the app, test it, and read/view the Zoom tutorials before joining the training. You can access that information here.

    Please log in early as the presenter will not be able to resolve individual technical issues once the training begins.

  • Training links will be sent approximately 2-3 days prior to each session to the email address entered at registration. Please do not forward these links to other individuals. Only paid registrants are eligible to attend.

    Please enter your full name (first and last) when joining the session. To change it after you join, open the participant’s window, hover over your name and click “More” and then “Rename.”

  • If you require an ADA accommodation, please submit your request to training@shapirotherapy.com or call (202) 539-6930 at least 30 days in advance. We will do our best to accommodate your request and will notify you in advance if it has been successfully arranged.

  • Shapiro Training & Consulting strives to create a positive experience for all participants of learning events, and solicits ongoing feedback to ensure course content, trainers, and the overall learning experience exceeds the expectations of participants.

    We also understand that there are times when participants may have a negative experience despite these efforts. We are committed to resolving these issues and believe that all feedback, particularly critical feedback, serves to improve course quality and the administrative operations of Shapiro Training & Consulting.

    To ensure that training expectations are clear to all participants, please review all of the policies on this page prior to making a payment for a course.

    If you believe these policies were not followed as written, or you have other concerns that you would like to express (e.g., course content, speakers, facilities, technical issues, or certificates), please contact David Shapiro, who will prioritize resolution of your concern. If you are not satisfied with that resolution, please contact Michele May, Auxiliary Social Worker, who provides additional mediation to ensure your complaint is resolved in a reasonable fashion.

    Thank you so much for participation in our courses.